Name: Pat Burn
Job Title: Assistant Team Leader
Hi! My name is Pat Burn, and I’m an Assistant Team Leader at Mecca’s Gateshead club. It’s my job to ensure we have enough team members in the right places at the right times of day. I also give cashiers change and customer prize money during bingo sessions and fill in all the paperwork that goes with it. But by far the most important part of my role is dealing with customers and employees. I like to make sure they’re both happy and that we’re all exceeding customer expectations while making bingo as much fun as possible. It’s really all about ’putting on the best game in town’.
It can be challenging sometimes, getting team member levels just right so everything goes smoothly. And dealing with customer complaints, which you get in any role of this kind, can be difficult. I see times like these as opportunities to put excellent customer service into action – no point talking about doing your best for the customer unless you’re actually going to do it. So I answer customers’ concerns as fully and quickly as possible, and what I’m aiming for is to see them leave the club feeling satisfied.
It’s great working with so many different types of people and being able to help them with their needs. I hope to be able to become a Team Leader in the future, so I can build on my skills even more. It’s important to me to do the best job I can, as I want to see my colleagues and the business succeed. At the end of the day, it’s all about giving the customer a great time and a reason to return to the club.
What keeps me at Mecca is the job satisfaction I get, plus my career aspirations to go further. That’s what I love about it here – there are always opportunities if you’re willing to work hard and make the best of every situation. What also makes me want to stay are the people I work with. I socialise with team members past and present, and it’s great to know we’re all working towards the same goal, which is happy customers.
If you are interested in this role, click here to find out how to apply.